Someone searches for what you do nearby, and Google shows three businesses on a map. Most people pick one and never scroll. We get you in there, and make your reviews the reason they call you.
For a local business, your Google profile does more selling than your website does. It's where people find you, judge you, and decide, usually without ever clicking through to your site.
Search anything local and Google shows a map with three businesses on it. That's the whole shortlist. Google decides who lands there, and it rewards the profiles kept current and correct over the ones left sitting. So yours gets worked on every week, not set up once and forgotten.
Reviews help decide who makes the three, and then which of the three gets called. We reply to every one that lands, good or bad, written for the stranger reading it later rather than the person who left it. Real reviews only. We don't buy them, because bought reviews get profiles wiped off the map.
And the weekly work that keeps you there:
Hours, phone, address, service areas, categories, and any duplicate listings quietly competing with you. All checked, fixed, and kept that way, because a wrong number on Google is a job that just rings out.
Nothing on there is out of date.
Nobody leaves a review unprompted, and you'll never find the time to chase them. We ask every customer, every job. If someone wasn't happy, we hear it first, while you can still put it right.
The ask happens every time.
Anyone can ask a question on your profile. Anyone can also answer it. Leave that alone and a random stranger ends up quoting your prices wrongly to your customers, and it just sits there.
You control what your profile says.
A competitor with a grudge, or someone who was never your customer. That breaks Google's rules. We document it, file the report properly, and chase it until Google rules on it.
The fakes get challenged, not ignored.
Fix what's broken, get the reviews moving, then work it every week. None of it lands on your desk.
We get you proper ownership, kill off any duplicate listings splitting your reviews, correct every detail, and pick the categories that actually match the work you want. Most profiles we inherit have something wrong on them the owner never knew about.
Once a job's closed and the final invoice is paid, we follow up with the customer and ask for the review ourselves, so it happens every time instead of whenever someone remembers. If one flags that something fell short, you hear it from us early, while there's still time to make it right. A steady trickle of real reviews beats a burst of fake ones, and it's the only version Google doesn't punish.
New reviews get answered, posts go up, questions get proper answers, and anything odd gets caught early. That steady activity is a ranking signal in itself. Google can tell the difference between a profile someone runs and one that was filled in years ago, and it puts the worked-on ones higher. Once a month you get a plain report: calls, direction requests, and how the reviews are tracking.
An ignored profile isn't neutral, it's working against you. Strangers can suggest changes to your hours and Google will just take them. Someone can answer a question about your pricing, wrongly, and it sits there for a year. A bad review goes eight months without a reply. Meanwhile the guy who answers everything is taking the calls that should be yours.
The things owners ask right before they book. Still wondering something? Ask us on the call.
No, and nobody honestly can. The map changes depending on where the person searching is standing. You might be first for someone two streets away and fourth for someone across town, on the same search, at the same moment. What we can do is widen the area you show up in and make you the obvious pick once you're there.
Only if it breaks Google's rules, like abuse or an obvious fake from a competitor. Those we report and often get removed. A real customer who had a bad day doesn't qualify, and anyone telling you otherwise is selling something. We answer it properly in public and bury it under new honest ones.
It's usually the opposite. A wall of nothing but five stars reads as fake, and people are wise to it. What they actually look for is how you handled the one complaint. A calm, fair reply to an angry review sells you harder than another perfect score does, because it shows them what you'd do if it went wrong for them.
Yes. Google calls that a service area business. We hide your home address, which is what you want anyway, and set your profile to cover the areas you actually drive to. You show up for people searching in those areas without publishing where you live.
They're different jobs. Facebook is for people who already know you. Google is for the person who needs someone right now and has never heard of you. Posts there aren't about followers, they tell Google the business is active and put something current in front of a buyer at the exact moment they're choosing.
A verification code from Google when it lands, a heads up when your hours or offers change, and a ping when a job's closed and the final invoice is paid, so we know it's time to ask that customer for their review. If one ever turns nasty we'll want your side, then draft the reply for you to see before it goes public. Everything else is ours.
One quick call. We'll pull up your profile, show you what's holding it back, and what it takes to land in the top three.